Southern University of Science and Technology
Professor, SUSTech Business School 2024 - Present
Associate Professor, SUSTech Business School 2021 - 2023
Singapore Management University
Assistant Professor, Lee Kong Chian School of Business 2014 - 2020
EDUCATION
University of Minnesota
Ph.D., Industrial and Systems Engineering 2014
M.Sc., Industrial and Systems Engineering 2010
Hong Kong University of Science and Technology
B.Eng., Electronic Engineering 2008
RESEARCH INTEREST
Operational System Analysis and Control
Practice-Based Operational Design and Optimization
Data-Driven Research on Socially Responsible and China-Focused Operations
Business Operations Innovation and Development
HONOR
Research
Third Place, CSAMSE Practice Award Competition 2021
First Place, IIE Pritsker Doctoral Dissertation Award 2015
First Place, INFORMS-ENRE Student Paper Competition 2013
Honorable Mention, POMS-HK Student Paper Competition 2013
三等獎(jiǎng), 浙江省科學(xué)技術(shù)進(jìn)步獎(jiǎng) 2023
學(xué)生優(yōu)秀論文獎(jiǎng) (指導(dǎo)學(xué)生), 中國(guó)運(yùn)籌學(xué)會(huì)行為運(yùn)籌與管理分會(huì) 2021
政策建議
決策咨詢專報(bào) 國(guó)務(wù)院辦公廳 錄用 2021
政策研究報(bào)告 浙江省委書記 批示 2024
雙創(chuàng)項(xiàng)目
優(yōu)勝獎(jiǎng) (賽會(huì)最高獎(jiǎng)項(xiàng)), 春暉杯 中國(guó)留學(xué)人員創(chuàng)新創(chuàng)業(yè)大賽 2020
一等獎(jiǎng) (指導(dǎo)學(xué)生), 中國(guó)大學(xué)生工業(yè)工程與精益管理創(chuàng)新賽 2023 - 2024
國(guó)家級(jí)項(xiàng)目 (指導(dǎo)學(xué)生), 大學(xué)生創(chuàng)新創(chuàng)業(yè)訓(xùn)練計(jì)劃 2022 - 2023
廣東省銅獎(jiǎng) (指導(dǎo)學(xué)生), 互聯(lián)網(wǎng)+ 中國(guó)國(guó)際大學(xué)生創(chuàng)新創(chuàng)業(yè)大賽 2023 - 2024
廣東省銅獎(jiǎng) (指導(dǎo)學(xué)生), 挑戰(zhàn)杯 中國(guó)大學(xué)生創(chuàng)業(yè)計(jì)劃競(jìng)賽 2022
PROFESSIONAL SERVICE
Editorial Position
Senior Editor, Production and Operations Management 2025 - Present
Associate Editor, Decision Sciences 2023 - Present
SELECTED PUBLICATION
Optimal Control of Service Systems with Heterogeneous Servers and Priority Customers.
Management Science. Forthcoming.
(with David Chen & Ruoran Chen & Xuan Wang).
Please Don't Make Me Wait! Influence of Customers' Waiting Preference and No-Show Behavior on Appointment Systems.
Production and Operations Management. 2023 32(6):1597-1616.
(with Xiaohua Han & Jianghua Zhang & Ruijie Zhang & Yinghao Zhang).
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets.
Manufacturing & Service Operations Management. 2023 25(3):921-938.
(with Shaoxuan Liu & Zizhuo Wang & Feng Zhu).
Appointment Scheduling under a Service Level Constraint.
Manufacturing & Service Operations Management. 2023 25(1):70-87.
(with Saif Benjaafar & David Chen & Zhenzhen Yan).
Offering Free Upgrades Even before Stocks Run out: The Value of Proactive Upgrades.
Manufacturing & Service Operations Management. 2022 24(4):2081-2097.
(with David Chen & Christopher S Tang & Huihui Wang & Yimin Yu).
Divide and Conquer: A Hygienic, Efficient, and Reliable Assembly Line for Housekeeping.
Manufacturing & Service Operations Management. 2022 24(2):938-955.
(with Xiao Alison Chen & Jianghua Zhang).
Impact of Penalty Cost on Customers' Booking Decisions.
Production and Operations Management. 2021 30(6):1603-1614.
(with Daniel Zhuoyu Long & Chi Xie & Jianghua Zhang).
Flexibly Serving a Finite Number of Heterogeneous Jobs in a Tandem System.
Production and Operations Management. 2020 29(6):1431-1447.
(with Yun Fong Lim & Bingnan Lu & Wenjia Zhang).
Managing Production-Inventory Systems with Scarce Resources.
Manufacturing & Service Operations Management. 2017 19(2):216-229.
(with Saif Benjaafar & David Chen).
Service Systems with Finite and Heterogeneous Customer Arrivals.
Manufacturing & Service Operations Management. 2014 16(3):365-380.
(with Saif Benjaafar & Oualid Jouini).
